How I can help
Give your store regular technical care
I take over agreed tasks related to maintaining the store. You know what I check, what the subscription covers and how soon I will pick up an incident report.
Scope of work
What I can take on
- 01 I monitor the store's availability and performance and set up alerts about problems.
- 02 I prepare security updates for the platform and modules and test them before release.
- 03 I keep backups off the production server and periodically test restoring the store.
- 04 I reserve a block of hours for small changes without quoting each task separately.
- 05 I set a guaranteed response time for reports and write it into the contract.
- 06 Once a quarter I review the state of the store and prepare recommendations for the next period.
Scope matched to your store
The subscription covers technical upkeep, security and an agreed amount of time for changes. Larger tasks are quoted separately. When planning work I give priority to clients under ongoing maintenance, which also helps organise development during the peak sales season.
I check that the store can be restored
A backup made regularly still has to be usable. That is why I periodically restore the store from it in a test environment and check that it works. This shows how ready you are to recover the system before a failure happens.
Practical information
Questions about working together
Do I have to move my store to different hosting?
We can stay with your current host if it meets the store's requirements and gives access to logs. If something is missing, I will point out the changes needed and explain why.
What happens to unused hours?
Hours can be carried over to the next month within the same quarter. This lets the work follow the store's actual needs.